The HEROS Footwear return policy only applies to products purchased directly from our website herosfootwear.com. HEROS Footwear wants our customers to be 100% satisfied with their order. If you are unhappy or dissatisfied with any product purchased from HEROS Footwear, we are happy to refund your money, offer an exchange or provide a store credit. To process a return, please contact the HEROS Footwear Customer Service Team through our website herosfootwear.com/contact. Please specify if you are requesting a refund, an exchange or a store credit. A member of the HEROS Footwear Customer Service Team will respond within 24-48 hours. Please note the HEROS Footwear Customer Service hours are 8 a.m. to 5 p.m. Central time, Monday-Friday. Messages received over the weekend or on a federal holiday will be addressed the following business day.
A request for return or exchange must be made within 30 days of purchase for a full refund. HEROS Footwear will accept back unopened product within 45 days of purchase for store credit to be used towards a future purchase. All reimbursements will be made to the credit card used for the original purchase. Please allow 7-10 business days for the refund to appear on your credit card statement. DO NOT discard the container as we may ask you to return the product to us. If we do require the product to be returned, you will be responsible for the return shipping cost. We are sorry but HEROS Footwear is not responsible for the amount of time it takes for the product to be returned to our facility, or if the item is lost or broken during the process.
HEROS Footwear offers a money back guarantee within 30 days for purchases made through our website. Purchases made from an authorized third-party retailer or website other than www.herosfootwear.com will be handled on a case-by-case basis. If you purchased product from a HEROS Footwear authorized retailer and you are dissatisfied for any reason, contact the HEROS Footwear Customer Service Team for support. Proof of purchase must be provided upon contact so our team can provide the best possible assistance.
Please note, HEROS Footwear will not credit or refund purchases made through unauthorized third-party retailers or websites. Customers should use caution when buying product through these sources and should inquire about their return policy before purchasing product from them. If you have any questions or may be unsure of retail authenticity, please contact the HEROS Footwear Customer Service Team through our website herosfootwear.com/contact.